WHAT WE OFFER

Purpose-built tools for
long-term care compliance.

92 Virginia facilities were fined by CMS in a recent three year period. 2,437 deficiency citations in Virginia were triggered directly by complaints.
CARA is built to prevent both.

Every feature in CARA was designed around the real workflows of nursing home staff,
not generic software adapted for healthcare.

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Grievance & Incident Tracking

CORE FEATURE

Staff can log a family grievance or incident in seconds from any device. Every complaint is automatically timestamped the moment it's entered, creating an ironclad record that surveyors trust.

  • Log complaints by type, resident, and department

  • Automatic timestamp on every submission

  • Full complaint history, searchable and filterable

  • Attach notes, follow-ups, and resolution details

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CMS Compliance Reporting

COMPLIANCE

When state surveyors arrive, you need clean, organized documentation — fast. CARA generates ready-to-present compliance reports in one click, showing every grievance logged, assigned, and resolved.

  • One-click survey-ready reports

  • Filter by date range, type, or status

  • CMS F-tag aligned documentation

  • Export to PDF for easy sharing

⏱️

Deadline & Reminder Management

ACCOUNTABILITY

CMS requires grievances to be acknowledged and resolved within specific timeframes. CARA tracks every deadline automatically and sends reminders before anything slips through the cracks.

  • Built-in CMS resolution timelines

  • Automated email reminders for approaching deadlines

  • Escalation alerts for overdue items

  • Dashboard view of all open and at-risk grievances

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Staff Assignment & Routing

WORKFLOW

The right complaint needs to reach the right person immediately. CARA routes grievances to the appropriate staff member based on type, department, or severity, so nothing sits unassigned.

  • Auto-assign by complaint category or department

  • Manual reassignment with full audit trail

  • Staff workload visibility for administrators

  • Role-based access for different team members

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Audit Trail & Documentation

DOCUMENTATION

Every action taken in CARA is logged — who did what, and when. This creates a complete, tamper-evident audit trail that protects your facility during surveys, appeals, or disputes.

  • Full activity log on every grievance record

  • HIPAA-compliant data handling

  • Secure, cloud-based storage with backups

  • Exportable records for legal or regulatory needs

Ready to see it in action?

Book a free 20-minute call and we'll walk you through how CARA works for your facility.

Book a Demo →
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