WHAT WE OFFER

Purpose-built tools for
long-term care compliance.

Every feature in CARA was designed around the real workflows of nursing home staff,
not generic software adapted for healthcare.

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Grievance & Incident Tracking

CORE FEATURE

Staff can log a family grievance or incident in seconds from any device. Every complaint is automatically timestamped the moment it's entered, creating an ironclad record that surveyors trust.

  • Log complaints by type, resident, and department

  • Automatic timestamp on every submission

  • Full complaint history, searchable and filterable

  • Attach notes, follow-ups, and resolution details

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CMS Compliance Reporting

COMPLIANCE

When state surveyors arrive, you need clean, organized documentation — fast. CARA generates ready-to-present compliance reports in one click, showing every grievance logged, assigned, and resolved.

  • One-click survey-ready reports

  • Filter by date range, type, or status

  • CMS F-tag aligned documentation

  • Export to PDF for easy sharing

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Deadline & Reminder Management

ACCOUNTABILITY

CMS requires grievances to be acknowledged and resolved within specific timeframes. CARA tracks every deadline automatically and sends reminders before anything slips through the cracks.

  • Built-in CMS resolution timelines

  • Automated email reminders for approaching deadlines

  • Escalation alerts for overdue items

  • Dashboard view of all open and at-risk grievances

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Staff Assignment & Routing

WORKFLOW

The right complaint needs to reach the right person immediately. CARA routes grievances to the appropriate staff member based on type, department, or severity, so nothing sits unassigned.

  • Auto-assign by complaint category or department

  • Manual reassignment with full audit trail

  • Staff workload visibility for administrators

  • Role-based access for different team members

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Audit Trial & Documentation

DOCUMENTATION

Every action taken in CARA is logged — who did what, and when. This creates a complete, tamper-evident audit trail that protects your facility during surveys, appeals, or disputes.

  • Full activity log on every grievance record

  • HIPAA-compliant data handling

  • Secure, cloud-based storage with backups

  • Exportable records for legal or regulatory needs

Ready to see it in action?

Book a free 20-minute call and we'll walk you through how CARA works for your facility.

Book a Demo →