See CARA in action
One Click to Open. Two Minutes to Document.
Tap the + button from anywhere on the dashboard to open the grievance intake form. Every complaint is captured with a name, category, and automatic timestamp the moment it's submitted — creating an immediate, CMS-compliant record.
Sorted by What Matters Most.
Sort by resident name, priority level, or let CARA auto-arrange by compliance urgency. One click reorganizes your entire caseload so the most critical complaints are always front and center.
The Right Person, Automatically.
Select a complaint category and CARA instantly assigns it to the correct staff role — no manual routing, no guesswork. Dietary complaints go to the Dietary Manager. Medication concerns route to the Charge Nurse. Every time."
Close the Loop With One Click.
Click into any grievance to view its full details and activity log. Add notes directly to the record, then mark it resolved — instantly triggering a notification to the complainant via email, text, or a generated PDF acknowledgment letter. Every step is logged automatically in the compliance report.
Survey-Ready in Seconds.
The CMS Reports tab gives you a complete, searchable record of every grievance — filterable by staff, category, priority, or resolution date. Select individual reports or all at once, then print or download with one click. When the surveyor arrives, you're already ready.